Shipping policy

SHIPPING POLICY

Thank you for shopping with VANTA. Below you'll find everything you need to know about how your order gets from us to you. If you have any questions that aren't answered here, email us at [SUPPORT EMAIL].

ORDER PROCESSING
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.

You'll receive an order confirmation email as soon as your order is placed, and a shipping confirmation email with your tracking number once your order has shipped. If you don't see these emails, check your spam or promotions folder.

During high-volume periods (including product launches, Black Friday, Cyber Monday, and the holiday season), processing may take an additional 2–5 business days. We'll always ship your order as quickly as possible.

ESTIMATED DELIVERY TIMES
Once your order has shipped, estimated delivery times are:
- Canada: 7–14 business days
- United States: 7–14 business days
- International: 10–20 business days

These are estimates, not guarantees. Delivery times begin once your order ships, not when it's placed. Delays caused by carriers, customs, weather, natural events, labour disruptions, or peak seasons are outside our control, but we'll always do our best to help if your order is taking longer than expected.

SHIPPING RATES
Shipping rates are calculated at checkout based on your location and order. [OPTIONAL: Enjoy free shipping on all orders over $___.]

WHERE WE SHIP
We currently ship to Canada, the United States, and select international countries. If your country is not available at checkout, we're not able to ship there at this time.

We do not currently ship to [OPTIONAL: P.O. boxes / APO/FPO addresses / freight forwarders]. Orders placed to these addresses may be cancelled and refunded.

PRE-ORDERS & LIMITED DROPS
Some VANTA products are released as limited drops or pre-orders. If an item is marked as a pre-order, the estimated ship date will be shown on the product page. Pre-order items ship as soon as they're available. If your order includes both in-stock and pre-order items, the full order will ship together once all items are ready, unless we notify you otherwise.

MULTIPLE ITEMS & SPLIT SHIPMENTS
If you order multiple items, they may arrive in separate packages on different days. You'll receive tracking information for each shipment. This is normal and does not mean anything is missing. If you're unsure whether your full order has arrived, contact us and we'll confirm.

TRACKING YOUR ORDER
Once your order ships, you'll receive a tracking number by email. Tracking may take 24–72 hours to show updates after it's issued. If there has been no movement on your tracking for more than 7 business days, contact us at [SUPPORT EMAIL] and we'll look into it.

ADDRESS CHANGES & INCORRECT ADDRESSES
Please double-check your shipping address before completing your order. If you need to change your address, email us within 12 hours of placing your order and we'll update it if the order hasn't been processed yet.

We are not responsible for orders shipped to an incorrect or incomplete address entered at checkout. If a package is returned to us because of an incorrect address, we can reship it once the customer pays the additional shipping cost.

FAILED DELIVERIES & UNCLAIMED PACKAGES
If a delivery attempt fails and the package is not picked up from the carrier within their holding period, it may be returned to us. Once we receive it, we'll contact you to arrange reshipping (additional shipping costs apply) or a refund of the item price, minus original shipping costs.

CUSTOMS, DUTIES & TAXES
International orders may be subject to import duties, taxes, and customs fees charged by the destination country once the package arrives. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We have no control over these fees and can't predict their amount. Contact your local customs office for more information.

If an international package is refused because of customs fees, it will not be eligible for a refund.

LOST, STOLEN, OR MISSING PACKAGES
If your tracking shows your order as delivered but you can't find it:
1. Check around your property, mailbox, front desk, or parcel locker
2. Ask neighbours or household members if they received it
3. Wait 1–2 business days, since carriers sometimes mark packages delivered early
4. Contact your local post office or carrier

If you still can't find it, email us at [caliween5b@gmail.com] within 7 days of the delivery date and we'll help you file a claim with the carrier. We are not responsible for packages confirmed as delivered by the carrier, but we'll always do our best to help.

If your order has not been delivered within 30 business days of shipping, contact us and we'll arrange a replacement or refund.

DAMAGED PACKAGES
If your package arrives damaged or your item is defective or incorrect, email [caliween5b@gmail.com] within 7 days of delivery with your order number and clear photos of the package and the item. We'll make it right. See our Refund Policy for full details.

CONTACT US
Questions about your order or shipping? Email [caliween5b@gmail.com] with your order number and we'll get back to you within 24–48 hours, Monday to Friday.