Refund policy

REFUND POLICY

We want you to love your VANTA piece. If something isn't right, here's how we handle it.

RETURNS
We accept returns within 30 days of delivery under the following conditions:
- The item is unworn, unwashed, and shows no visible signs of use or damage
- All original tags and packaging are intact
- Because our hoodies include a built-in face covering, items showing any signs of wear, makeup, fragrance, or use cannot be returned

Items cannot be returned after 30 days from delivery. Final sale items and gift cards are not eligible for return.

To start a return, email [caliween5b@gmail.com] with your order number and reason for return. We may ask for proof of purchase, such as your order confirmation email. Please do not send items back without contacting us first. Returns sent without approval cannot be processed.

RETURN SHIPPING
Unless your item arrived damaged, defective, or incorrect, you are responsible for return shipping costs. Original shipping fees are non-refundable. For returns over $75, we recommend a trackable shipping service or shipping insurance, as we can't guarantee we'll receive your returned item.

EXCHANGES
For a different size or colour, email [caliween5b@gmail.com] with your order number and what you'd like instead, and we'll walk you through the process.

REFUNDS
Once your return is received and inspected, we'll email you to confirm whether your refund is approved. Approved refunds are processed to your original payment method. Financial institutions typically take 2–3 business days to post a refund, though some may take longer. If you haven't received your refund after that, check with your bank first, then email [caliween5b@gmail.com] and we'll investigate.

DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged, defective, or incorrect, email [caliween5b@gmail.com] within 48 hours of delivery with your order number and clear photos of the item and packaging. We use the carrier's tracking and delivery timestamps when reviewing claims, so reports made after 48 hours may not be eligible. Approved claims receive a replacement or full refund at no cost to you.

GIFTS
If your item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return once it's received and inspected, sent as a digital gift card by email.

CANCELLATIONS
We begin processing orders right away. If you need to cancel, email [caliween5b@gmail.com] as soon as possible. Once an order has started processing, it can no longer be cancelled, but it may be eligible for return under this policy.

QUESTIONS & FEEDBACK
We'd love to hear from you. Email [caliween5b@gmail.com] and we'll get back to you within 24–48 hours, Monday to Friday.